Tech Strategist & Client Success Partner
I help organizations grow through digital strategy, solution enablement and client success.
🧑💻 Let's Work Together
I bring 14+ years of experience across solution development, technical account management, and advisory roles. I’ve helped organizations like Andela and Strathmore University grow their reach and impact by bridging technology and business goals.
My work spans Kenya, Uganda, Nigeria, the UK, the US, Canada and beyond — collaborating with developers, designers and business leaders across cultures.
Beyond work, I’m driven by faith, family and fitness — values that shape how I connect and serve.
Languages: Fluent in English and Kiswahili.
🚀 Explore my focus areas
Technical Account Management
Building strong partnerships, enabling adoption, and driving
client success.
Learn More →
Client Success Management
Guiding clients through onboarding, enablement, and growth journeys.
Tech Strategy
Helping businesses and ministries clarify goals, align tools, and execute digital roadmaps.
🏆 Key Achievements – Notable projects & impact
- Technical Account Management: Managed $200K+ MRR portfolio across 11+ NA & EMEA accounts, acting as primary technical partner to align delivery with business goals and drive adoption, retention and revenue growth.
- Client Health & Retention: Conducted client check-ins, health reviews and kickoff sessions to proactively identify risks, improve engagement and ensure <= 5% delivery churn in the first 90 days, contributing to 100%+ net revenue retention.
- Mentoring & Enablement: Guided 40+ engineers through client onboarding and escalation processes, ensuring smooth adoption of solutions and consistent delivery quality across globally distributed teams.
- Digital Strategy & Growth: Led digital discovery and delivered a custom WordPress site for Generation Impact that ranked #1–2 on Google, attracted hundreds of new visitors with 3+ min average engagement and achieved a 24% return visitor rate in 4 months.
- Scalable Learning Programs: Co-led transition to a fully remote onboarding program for 350+ engineers across Africa, reducing admin overhead by ~40% and enabling scalable delivery of program facilitation.
🛠️ Case Studies – Real-world problem-solving examples
Ministry Website & Digital Strategy
Role: Tech Strategist & Web Consultant
Impact: Helped a family-focused ministry reach and engage a younger, digital audience through a values-aligned, growth-focused web presence.
- Led a discovery session to clarify the ministry’s digital mission, goals and audience needs.
- Advised on platform choice, content structure and SEO strategy.
- Developed a mobile-friendly WordPress site with feedback tools for ongoing updates.
Result: Launched a site ranking #1–2 on Google for the ministry name, attracting hundreds of new visitors with 3+ minutes average engagement in the first month.
Client Success & Delivery at Scale (Andela)
Role: Technical Delivery Manager
Impact: Managed delivery for a $200K+ MRR portfolio across 11+ US-based clients and 40+ globally distributed engineers.
- Partnered with teams to track delivery, resolve blockers and drive performance improvements.
- Provided mentoring and delivery oversight to help teams meet KPIs and reduce bottlenecks.
- Led internal audits, delivery initiatives and risk reviews across Enterprise & SMB accounts, contributing to a $35K+ MRR net gain in a year.
Result: Boosted stakeholder confidence, supported effective team delivery and maintained developer retention within target KPIs.
Custom Web Solutions for Underserved Audiences
Role: Fullstack Developer & Product Builder
Impact: Delivered tech solutions that expanded learning and work opportunities for low-connectivity users and students.
- Construction Job Finder: Led a team to build a USSD/SMS job platform connecting hundreds of workers with employers.
- Website Builder SaaS: Built a Rails-based multi-tenant app enabling creatives to launch no-code websites.
- Primary School Revision App: Developed a mobile-friendly learning app with auto-grading and M-Pesa.
Result: Enabled hundreds of underserved users to access jobs, education, or visibility online with fast, low-cost digital solutions.
🔧 Skills & Stack
A blend of strategy, structure and solution delivery adapted to each client’s context.
- Strategy & Delivery: Technical Account Management · Client Enablement · Client Success · Tech Strategy · Product Scoping · Business Analysis · Agile Coaching · Delivery Management · Technical Support
- Web Stack & Development: HTML · CSS · JavaScript · PHP · Ruby on Rails · REST APIs · SQL · Git · Chrome DevTools · Postman
- CMS & Platforms: WordPress · Shopify · Thinkific
- Support & Project Tools: Zendesk · Jira · Salesforce · Asana · Trello · GitHub · Google Sheets · Looker
- Collaboration & Communication: Slack · Zoom · Loom · WhatsApp · Google Workspace
- Content & AI Enablement: ChatGPT · Claude · Canva · Substack · Google Docs/Slides
💬 Recommendations – Feedback from managers & colleagues
Reliability & Work Ethic
"Evans is a talented and intelligent technology expert. He is diligent, hardworking and always improving himself both technically and personally. He is self-motivated and driven, requiring little oversight while consistently going above the call of duty. His work ethic is infectious, motivating those around him to achieve more."
— Andrew Mugoya (Manager), Founder & CTO
Problem-Solving & Impact
"Evans is a soft-spoken powerhouse. He contributes powerful ideas and turns them into action with speed, grace, and attention to detail. While co-creating Andela's first-of-its-kind technical training program, he helped make it more effective than I ever could have alone. He brings quick thinking, effective action and consistent results to any team."
— Michael Rosenberg (Colleague), Lead Learning Designer
Development & Leadership
"Evans is simply brilliant! A capable full-stack developer and real professional, he consistently delivered excellent work while leading teams to complete large projects weeks ahead of schedule. He pushes for excellence, thinks deeply and encourages continuous learning. Having Evans on your team would be a great choice!"
— Samwel Onkoba (Colleague), UX/UI Designer & Developer
Deep Thinking & Team Leadership
"Evans has a unique ability to think through problems deeply, ask the right questions and propose well-thought-out solutions. He’s a great team player who consistently delivers beyond expectations. His leadership and people management skills empower teams, ensuring they stay motivated and productive. Any company would be lucky to have him."
— Sharon Wanjiru (Colleague), Product Manager
🎓 Certifications & Education – Credentials & expertise
- Executive MBA – Quantic School of Business and Technology
- MSc. Mobile Telecommunications & Innovation – Strathmore University
- BSc. Business IT (First Class Honours) – Strathmore University
- Professional Scrum Master (PSM1) – Scrum.org
- Professional Scrum Product Owner (PSPO1) – Scrum.org
- Remote Ready Certification – Oyster
📩 Ready to Collaborate?
If you need a Technical Account Manager, Client Success Partner or a strategic tech partner, I’d love to connect.
Get in Touch via Email or Connect on LinkedIn →P.S: I regularly share insights and tools to help leaders leverage technology for growth — covering topics like digital strategy, software solutions, and tech stewardship. 👉 Explore insights →